Though Comcast has faced serious backlash for its newly implemented bandwidth caps, it is in no mood to pay any attention to that. The company is being put on display for interrupting a customer’s web browsing experience to upsell one of its new modems.
One subscriber from Comcast said that the cable and internet giant recently reworked the network in his area. It led to a series of emails and calls reminding him to upgrade his modem. As he has his own equipments, he refused to rent it from the company for a monthly fee. But apparently, Comcast is not very happy with its consumers not using the company’s own cables.
The company sent a notice to the subscriber saying, ‘Our records indicate that the cable modem, which you currently use for your XFINITY internet service, may not be able to receive the full range of our speeds.’ It also added, ‘To ensure you’re receiving the full benefits of your XFINITY internet service, please replace your cable modem.’ In response to that he said, ‘We stream Netflix and YouTube and our internet speed is great for everything we need.’
‘To ensure you’re receiving the full benefits of your XFINITY internet service, please replace your cable modem.’
Apparently, Comcast does not want to upsell a modem to users. Instead, it wants to provide an “educational tool” to advise them that their third-party modem may be too old to support its maximum internet speeds, as well as inform about software updates and bug fixes they’re missing out on.
There is a possibility that the situation might just be about upgrading the subscriber’s home network to DOCSIS 3.1 as the gigabit tech Comcast is in the process of rolling out.