Recently, Microsoft Surface devices, especially the Surface Book and Surface Pro 4, have been in the news for all the wrong reasons. Users are justifiably complaining about the improper sleep function, as well as a few battery drain issues that they are experiencing. The company says a fix for this is still in progress.
Microsoft released a firmware update a few days ago for Surface Book and Surface Pro 4 that addresses the problems with battery charging, Bluetooth performance, and wireless issues. However, owners of these two particular Surface devices have been reporting for some months about issues with power management when they are placed in standby mode, and also about the massive battery drain when they are suppose to use minimal power. Unfortunately, the problem is still not solved and the company is still working to fix the problem.
“Yesterday our engineering team published some updates for Surface Book and Surface Pro 4. These updates offer refinements to improve battery charging and thermal tuning, wireless and Bluetooth performance, and to the detach-reattach experience on Surface Book. We know some of you are still experiencing issues, including issues related to power management, and we are working to address those as quickly as possible. We’ll publish additional updates as soon as they are ready. In the meantime, the Surface customer forums and the Surface support site remain the best resources if you have questions about your Surface,” Microsoft wrote on its support forums.
It’s not clear when the issue will be fixed, some say the issue lies within the Intel Skylake processor. That means other non-Surface devices are also at risk as well. However, the bugs need to be fixed as soon as possible as the users are experiencing battery drain up to 12 percent per hour even when the devices are not in use.