If you think that some of your downloaded music tracks are missing from your iTunes account, then you do not need to be afraid, it may happen sometimes as Apple has said.
You are not the only one who is missing downloaded music tracks, many others have experienced it too, and Apple is taking this issue as seriously as a doctor wants to cure a patient.
iMore has revealed a statement, about the recent problem with iTunes that users are missing their downloaded music files, where Apple has spoken out saying:
“In an extremely small number of cases users have reported that music files saved on their computer were removed without their permission. We’re taking these reports seriously as we know how important music is to our customers and our teams are focused on identifying the cause. We have not been able to reproduce this issue, however, we’re releasing an update to iTunes early next week which includes additional safeguards. If a user experiences this issue they should contact AppleCare.”
Furthermore, an iTunes user James Pinkstone, wrote in a blog post about this recent issue that how Apple Music caused 122GB of music in his iTunes database to disappear. Rather, his tunes were supplanted with Apple’s DRM-secured Apple Music records.
Not only this, there’s also a decent measure of pushback to Pinkstone’s post, with most saying what happened to Pinkston was a client mistake. Indeed, even urban legend debunker Snopes called the report “for the most part false.”
From that point forward, iMore also addressed that other individuals have said that iTunes and Apple Music have erased their music documents as well; however, the system is still running as it was, given that Apple hasn’t affirmed what the issue is yet. One plausibility is that it’s a database blunder in iTunes.
Note that Apple says that it hasn’t been able to replicate the issue. Still, it sounds as though there will be an emergency bug-fix upgrade to iTunes one week from now with “safeguards” — which presumably implies more cautionary pop-up messages.