It seems Uber is truly under a different kind of leadership now, at least from the email the new chief Dara Khosrowshahi has sent to his employees about London. In the internal email, Khosrowshahi told that while it looks unfair that London isn’t going to renew Uber’s taxi license, the company is actually paying for its bad reputation.
“Irrespective of whether we did everything that is being said about us in London today (to be clear, I don’t think we did), it really matters what people think of us,” Khosrowshahi wrote, “especially in a global business like ours, where actions in one part of the world can have serious consequences in another.”
— Eric Newcomer (@EricNewcomer) September 22, 2017
It’s nice to know that the Uber chief is taking these controversies as teachable moments, as he said that it’s time for the company to learn about being a better partner to every city where it’s active. He wants to represent Uber not only as a great product but also as a great company, which will meaningfully contribute to society.
A ban in such a large city like London includes some systematic issues, such as the way it obtains the medical record, its policies to report criminal offenses, as well as Greyball, the custom software the company used to dodge regulatory officials and law enforcement from using the entire app for potential sting operations. Although Uber denies that it ever used Greyball in London, Khosrowshahi aptly said, the company built this reputation by itself and now it will have to deal with it.