Earlier this month, Google introduced Duplex, its human-sounding AI technology that sounds eerily human at its I/O developer conference. The company then played a few clips of its assistant booking a restaurant table, and a haircut with a casual speech. While the demo impressed the developers, it offended others who weren’t happy with an artificially intelligent bot that acts as human.
Since then, the company has faced a lot of questions about how it works. This Thursday, at weekly TGIF meeting, Google shared more details on how Duplex will work. The employees got their first full Duplex demo and the executives told them that the bot would identify itself as Google Assistant at the beginning of the conversation. Besides, it will alert the those on the other end of the conversation that the calls are being recorded, but “in certain jurisdictions.” As many states require consent from both parties for phone calls to be recorded, it’s a necessary step for every call, not only for some calls where it’s forced to by law.
On I/O stage, Google CEO Sundar Pichai said that Duplex will record the call for the users to review the conversations later. However, he didn’t mention whether the recipient would be informed about the call being recorded. A few days later, the company underlined that transparency in the technology is necessary thus it will ensure the Google Assistant identifies itself appropriately. However, from the demo we know it will still sound like a real human, means still creepy.