Technology is ever evolving and almost every major industry today is either driven by it or has a strong dependence on it. Not only are the business owners looking for inexpensive ways to incorporate the latest technology, but the customers have also come to expect a certain technological intervention in the whole experience or interaction.
New age customers neither have the time nor the patience to wait for hours or days to be served through an email or a call back. This is possibly the primary underlying reason why chatbots have brought about a certain revolution in the customer care and support services. A chatbot is more than a mere experiment and in combination with AI and ML, the technology has brought about an iconic change in the industry.
From the business point of view, chatbots increase the efficiency of the entire customer care and service department, thus bringing the workload down and eliminating the repetitive query resolution which needs no human intervention. This means that the employees invest their time only on those tasks that are critical and need human attention and intervention.
The technology, though still in its nascency is primarily limited to the BIG players in every niche, simply because of the cost attached to it, however with no code platforms like Appy Pie emerging on the horizon things look like they are about to change.
Appy Pie – the pioneers in no code app building allows their customers to an app on their platform in three simple steps. All you need to do is first, select the design, then drag and drop the features you like, and your app is ready to go live on the app stores of your choice! The company has expanded their portfolio of services and now are all set to launch their chatbot builder with the same underlying concept. They would be offering three main categories of chatbots on the platform – lead qualification, book a slot, and live agent transfers.
No code chatbot builders have made it possible for the small businesses and entrepreneurs who have a restricted budget to leverage the technology and build their own chatbots.
The two main challenges – skill and budget are addressed and resolved quite successfully by these no code chatbot builders. Affordable technology is the need of the day as it brings every business owner – small, medium, large or even entrepreneurs at a common platform offering a much-needed edge to the smaller entities.
The future of chatbots and chatbot builders is promising, but it definitely does not mean that humans can be replaced. There would be situations where the queries would be complex and a more hands-on assistance may be required, hence the combination of the two – technology and human intelligence is where the future is headed.